#144 Sarah Saputra From Belle Fever: The Key to Keeping Your Customers Happy
Did you know that a study by Hubspot found that over 68% of consumers are willing to pay more for products and services from a brand known to offer good customer service experiences?
Our guest for today’s podcast knows all about creating great customer experience and she’s got over 22,000+ happy customers that?ll vouch for it. Join Sarah Saputra, the founder of Belle Fever, and our host and founder, Daniel Budai, as they discuss building a successful brand by using customer happiness as a key metric.
Belle Fever is an Australian personal jewelry brand that uses hypoallergenic metals to create lifetime heirlooms for individuals. Their affordable jewelry and exceptional service have played a huge role in their success over the last ten years. Sarah discusses everything from how she created a product differentiator in a highly competitive space, to how her customer-first approach translates into her brand’s approach to digital and retention marketing as well.
If you’re new here, here’s a quick recap of The Ecom Show.
The Ecom Show is a bi-weekly e-commerce podcast hosted by Daniel Budai. Daniel Budai is also the founder of Budai Media- a retention marketing agency that helps e-commerce brands grow with personalized email and SMS marketing strategies.
In the last 4 years, Budai Media has worked with over 125+ businesses and generated over 35M+ in additional sales revenue. Budai Media is committed to helping e-commerce business owners grow in every way possible, and this podcast is one of the many initiatives by the agency to work towards this goal.
Here are a few highlights from this episode:
?Sarah?s Inspiration Behind Starting Belle Fever
?How to Differentiate Your Brand in a Competitive Market
?Belle Fever?s Digital Marketing Strategy
?Belle Fever?s Approach to Retention Marketing
?What Were the Biggest Challenges Sarah Faced While Building Belle Fever
?Sarah?s Advice to Other Business Owners
Visit Belle Fever to learn more about the brand:
Follow Sarah on LinkedIn to learn more about her:
https://www.linkedin.com/in/sarah-saputra/
Click on the links below to connect with me and my agency:
Find me on LinkedIn:
https://www.linkedin.com/in/budaidaney/
Find me on YouTube:
https://www.youtube.com/channel/UCKtHC2ojO_7mhMHXQ-qZcHQ
Subscribe to my weekly newsletter, packed with the latest e-commerce buzz:
https://www.thebudaimedia.com/weekly-newsletter-signup
Check out some previous episodes:
https://www.thebudaimedia.com/podcast
Thanks for tuning in. We’ll see you back here next Tuesday.
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